CompTIA A+ & Net+ Certified · 20 Years Local
We solve all of your computer problems — fast, honest, local.
Flat-rate repair, on-site house calls, and small-business IT support across Jaffrey and the Monadnock Region of New Hampshire.
Credentials & trusted partnerships
Start Here
What do you need help with?
Choose the problem that sounds closest. We’ll point you to the right kind of help.
Repair or replace?
Not sure whether your computer is worth fixing?
Answer four quick questions for a practical starting point. No email required.
CompTIA A+ / Net+ Certified
20+ Years Serving the Monadnock Region
OpenText / Carbonite Backup Partner
Lenovo Business-Class Dealer
Simple from start to finish
Here’s what happens next
You’ll know what’s happening, what it will cost, and when your computer is ready.
1
Book or call
Choose an appointment online, or call Matt if you’re unsure where to start.
2
Bring it in
Drop it off at 14 Cross St in Jaffrey at your scheduled appointment time.
3
We diagnose it
PCS checks the computer and explains the problem in straightforward language.
4
You approve
You receive the price before work begins, so there are no surprise repairs.
5
Pick it up ready
We test the completed work and contact you when your computer is ready.
Plan with confidence
Typical turnaround times
Most customers know what to expect before leaving their computer with us.
Most repairs
1–2 business days
Typical for repairs that do not require ordered parts.
Repairs needing parts
3–5 business days
Timing depends on the required part and supplier availability.
New computer systems
5–7 business days
Includes data migration, complete setup, and installation at your location.
Need it sooner?
Rush service available
For a nominal additional fee, any repair can be moved to the front of the service queue. Same-day completion may be possible depending on repair complexity, parts availability, and the time the computer is dropped off.
Turnaround times are typical estimates and may vary with workload, diagnosis, and supplier delays.
What to bring
A few items help us diagnose and test everything correctly.
✓ Computer and power adapter
✓ Sign-in password or PIN, if testing requires it
✓ Any accessory involved in the problem
✓ Backup drive for backup or data-transfer work
Meet Your Technician
Matt Burke, Owner & Lead Technician
Matt has run Preferred Computer Solutions for 20 years, helping families and small businesses across Jaffrey and the Monadnock Region keep their computers running fast, safe, and reliable — with honest, straightforward service every time.
What We Do
Our Services
The Local Difference
Why choose PCS instead of a big-box repair counter?
You get personal, local service from someone who knows your computer—not just a ticket number.
Big-box services differ by company and location. This comparison reflects common service models and is intended to help you understand the PCS approach.
Our Service Promise
Straight answers. No surprise work.
Clear approval, local accountability, and honest coverage—so you know what to expect before, during, and after your repair.
✓ You approve added work
If we find anything beyond the original quote, we explain it and get your approval before any additional work begins.
✓ Repairs stay local
Repairs are completed here in Jaffrey. Board-level repairs requiring specialized equipment are sent to our trusted repair partner.
✓ Workmanship done right
We stand behind the quality of our workmanship and the correct installation of the parts and services we provide.
✓ Manufacturer-backed parts
Replacement parts include the applicable manufacturer’s warranty.
Your privacy matters
We treat customer information as private and access only what is reasonably needed to diagnose, repair, back up, transfer, or test the computer.
A clear note about software and malware
Software environments and online activity can change immediately after service. For that reason, software behavior and future virus or malware infections cannot be guaranteed after the computer leaves our care. When possible, we explain what caused the problem and provide practical guidance to help prevent it from happening again.
What Customers Say
Google customer reviews
4.6 out of 5
Based on 16 reviews from local customers.
★★★★★
“Best computer guy hands down. Honest, trustworthy, dependable.”
Melissa Peterson
★★★★★
“Fast, professional, and fair pricing. Fixed our office network without any downtime.”
Mark Bergin, MBTOYS LTD.
★★★★★
“Knowledgeable, patient, and always explains things in plain English. Highly recommend.”
Chris Peahl
Frequently Asked Questions
Questions before you book?
Here are straightforward answers to the questions customers ask most often.
Do I need an appointment?
Yes. Our Jaffrey office is open by appointment so we can give each customer and repair the attention it deserves. You can book online or call (603) 924-7846.
How long does a typical repair take?
Most repairs that do not require parts are completed in 1–2 business days. Repairs needing ordered parts typically take 3–5 business days. Actual timing can vary with diagnosis, workload, and supplier availability.
Is rush service available?
Yes. For a nominal additional fee, a repair can be moved to the front of the service queue. Same-day completion may be possible depending on complexity, parts availability, and drop-off time.
What if you find more work than originally quoted?
We explain what we found and get your approval before beginning any additional work beyond the original quote. You stay in control of the decision and cost.
Are repairs completed locally?
Yes. Repairs are completed here in Jaffrey. Board-level repairs requiring specialized equipment are the exception and are sent to our trusted repair partner.
What warranty comes with a repair?
We stand behind the quality of our workmanship and correct installation. Replacement parts include the applicable manufacturer’s warranty.
Are software problems and future viruses covered?
Software environments and online activity can change immediately after service, so future software behavior or reinfection cannot be guaranteed. When possible, we explain the cause and show you practical ways to help prevent the problem from returning.
Can you come to my home or business?
Yes. On-site and house-call service is available across the Monadnock Region for computer setup, networks, printers, troubleshooting, and other work best handled at your location.
Still have a question? Call (603) 924-7846 or book an appointment online.
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